Field Service Engineer Venlo

Vacature in het kort

In this job, you will help customers with their machine problems. You can do this by phone, e-mail, or by visiting them. Sometimes, you will also put new parts in machines all over the world. It's important to make sure the customers are happy. You will teach them how to use, take care of, and fix their machines. You will also share what you learn from customers with your team. You will work with other support and manufacturing teams. Your boss will be the Manager Field Service. Delve deeper to learn about the benefits of joining our team.

Volledige vacaturetekst

As a Field Service Engineer you will be responsible for troubleshooting and preventive maintenance. You will assist customers with their possible machine related issues via phone, e-mail, remote communication and onsite visits. Occasionally you will also install upgrades and modifications at customers’ sites worldwide. You see it as a challenge to keep customerssatisfied being the representative of Hauzer, so proper administration and follow up is a must. You will provide the customer with correct knowledge transfer and will listen well to their requirements. Also you will give training to the customers in operating, maintaining and troubleshooting the system. You will give feedback to your colleagues concerning specific customers’
wishes and technical developments. You will assist your Customer Support colleagues and if needed your Manufacturing colleagues. You report to the Manager Field Service