First Line Support Engineer Best

Vacature in het kort

Are you interested in a role focused on providing top-notch technical support and solving system issues? As a First Line Support Engineer, you'll be crucial in ensuring our advanced nanoprecision systems work smoothly. You'll be the go-to person for customer inquiries, offering support mainly to our EBPG customers through calls and emails. Your job involves initial troubleshooting, coordinating with technical teams, and arranging on-site visits when needed. This position offers a chance to work closely with experts and ensure customer satisfaction. Enjoy benefits like travel reimbursement and discounts on healthcare. Read on to see what career growth opportunities this role offers.

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Introductie

Are you seeking a role where you'll be at the forefront of technical support, troubleshooting system issues, and ensuring the seamless functioning of our state-of-the-art nanoprecision EBPG systems? If yes, then this position as a First Line Support Engineer might be the perfect fit for you.

Functieomschrijving

As a First Line Support Engineer, you will serve as the central information hub for our service organization, playing a key role in providing technical support to our customers.

• Act as the primary point of contact for customer inquiries and system-related questions, especially for our EBPG customers.
• Responds to customer inquiries and coordinates additional activities using telephone and email communication channels.
• Perform initial troubleshooting, collect and document necessary information, and attempt to troubleshoot remotely if possible.
• Work closely with field service engineers, technical support team and other professionals to ensure timely and satisfactory resolution of issues.
• Coordinate on-site visits when remote assistance/support is not possible, ensuring a structured approach and maximizing customer satisfaction.

Wat verwachten we van jou?

• Bachelor's degree in electronics, mechatronics or physics combined with a practical mindset and extensive technical knowledge in areas such as vacuum technology, electronics, software and mechanics.
• At least 5 years of experience in a similar position in the semiconductor industry.
• Customer oriented and strong analytical skills, EBPG system troubleshooting experience preferred.
• Excellent communication and organizational skills.

Wat kun jij van ons verwachten?

• Appropriate salary depending on experience and education € 3.500.00 - € 5.500.00
• 38 holidays (25 holidays and 13 ADV)
• 8.33% holiday allowance
• Travel reimbursement
• Discount on healthcare and referral fees